We’re proud of our strong history of friendly, knowledgeable service and our reputation for expert advice. Here are some of the things our customers are saying about us.
If you would like to share your feedback on your Keith Hay Homes experience, we’d love to hear from you.
We recently purchased three new houses from Keith hay Homes and would like to comment on the purchase and construction process.
We required houses for rental income. We contacted several companies and decided to go with KHH because of their proven house designs and good reputation. We were undecided at that stage as to whether we should construct two or three houses. The KHH catalogue was useful in identifying the various sizes and options that were available. KHH provided a price for each of the house types in the catalogue and the sales team provided useful assistance in evaluating the potential rental return on 2-bedroom versus 3-bedroom houses. This allowed us to select the appropriate house size and establish a budget for the project. The KHH team also assisted us in the selection of appropriate colour schemes for the exteriors and interiors of the houses.
The sales team also discussed the options of building on site, or prefabrication at Drury and transporting to site. We settled on the prefabrication option based on improved quality control and minimised construction noise on site.
We were able to view the houses during construction and observe the fitout at the KHH yard. We requested some minor variations to the standard design, focussed on improving the ventilation systems in the kitchens and bathrooms. KHH readily accommodated these variations.
The houses were delivered to site over a one-week period. Access between existing houses at the front of the property was tight, but the move went as planned with no damage to existing structures. Piles were installed under the houses and the houses were lowered into position.
Internal surfaces suffered very little damage during the relocation. The only noticeable movement was between the scotias and the ceilings. KHH allowed sufficient time for the houses to stabilise on site before filling the gaps.
KHH provided us with regular updates during the building process and overall the quality of construction was up to the standard that we expected.
We would recommend KHH to anyone requiring a good quality home at a reasonable price.
Due to a terrible storm in April 2017, my home was unfortunately destroyed. My family and I approached Keith Hay Homes. They were very supportive and led us through the whole procedure - demolition of the old home, preparation of the section and the whole process of council consents etc. Now I have a really beautiful home of which I am very proud. The house was completed within the promised timeframe. Great builders - really good quick workers - the Tradesmen great too. The house is well built and solid - with double glazing and good quality fixtures and fittings. The office staff happily put up with all my queries and anxieties. Now I have a fabulous home much admired by my friends and family. I chose the Raglan design and I am really glad I did. Thank you Keith Hay.
Kia ora Heather, Simon and the Keith Hay Homes team.
Thank you very much for building our lovely new minor dwelling home in Maketu.
Right from the very start we found you very welcoming and pleasurable to deal with. We felt valued and we really appreciated the professional opinions that you offered to us to consider. The whole team made the process right from the start to the completion stressfree for us.
We also appreciated the regular updates and photographs of progress during the build as we lived some distance away and could not visit to view the progress ourselves. You kept us fully updated every step of the way.
We absolutely love the quality and workmanship of the new building and site works.
We will certainly recommend Keith Hay Homes to others who may be considering building a new home.
Thank you and very much appreciated.
James Wiltshire and the West Auckland team have just finished our house in Stanmore bay, Whangaparaoa. We are very happy with their building work, and although it was a complicated process at times, James and his experienced team solved and sorted out all the problems that we encountered. We are in contact again with Keith hay homes for our next project and we recommend them to anyone looking for a perfect building company. Thank you Keith hay homes.
"It is with much delight that I write this letter of appreciation for the work completed by Keith Hay Homes on our St Peter's Anglican Preschool in Christchurch. Our trust engaged Keith Hay Homes as the builder of our preschool in 2018 and Leigh Gibbs the manager of their Christchurch branch has been managing the build. Leigh has been excellent to deal with and very prompt in replying to emails and keeping me informed of the progress on the construction. While there were some unavoidable delays due to sub-contractor work, Leigh and Keith Hay Homes have worked consistently to complete the project in a good time frame. We now have a magnificient preschool ready to enrol our first children! Well done Leigh and Keith Hay Homes!"
I would highly recommend Keith Hay Homes.
We walked in and all was put before us in a straight forward and honest manner. We decided on our home and made some small alterations to the plans. We never bothered them during building process and before we knew it there was our new home.
We would use them again as process was effortless and painless plus pricing was good and never changed during build.
THEY LIVED UP TO OUR EXPECTATIONS
We chose Keith Hay Homes to build our beach house because of their reputation for excellence over 75 years--a period probably unequalled in the industry for a family owned business.They lived up to our expectations and Keith Hays 1938 motto of ''Success through satisfied customers'' applies to us.We found their systems,workmanship, staff and management to be excellent and evident in the completed house.We will be proud to put it on the market soon and would recommend KKH to anyone contemplating building.
(Modified Marlowe plan - with monopitch roof)
We chose Keith Hay Homes as after talking to Rhys in the Hamilton office, we decided Keith Hay Homes had house plans that suited our needs and the staff seemed very helpful and informative. We had previously called in to Lockwood and Gottage in Kopu and Skyline in Hamilton.
We are very happy with the finished house. The build was quicker than we had anticipated as there were early delays with section issues and council compliance.
Rhys Jellie was very professional and helpful throughout the whole process. He kept us informed and went out of his way to help us as we were not in the Hamilton area.
We would recommend KHH to friends and family, and especially the Hamilton office.
We would like to thank you Angela, Rod and the team at Keith Hay for the great job you have done in building our new home.
We would like to acknowledge the quite exceptional service we received from the Keith Hay team in Whangarei particularly Angela for her total professionalism, detail and follow-up, with all the administrative side with our new 3 bedroom, 2 bathroom home on the waterfront at Cove Rd Waipu.
Rod – the builder of our home from the ground up, his workmanship, attention to detail and meticulous work and finish was absolutely outstanding. Rod would regularly come up with sound suggestions to improve the ultimate finished product. From the time permits were granted Keith Hay Whangarei met all deadlines and completion date on site.
We have built several new homes over the years and have never experienced a more efficient team in Rod and Angela.
To all the Keith Hay Home staff - We would like to thank you all from the bottom of our heart for the beautiful gifts we have been given for our new home. We absolutely love them. I would also like to take this time to thank you for your professionalism throughout our journey. We love our home and your all most welcome to come and visit anytime to sit and look at the ocean sipping coffee or wine. Heather, thank you for making us feel so special and helping us make the right decisions. Simon, thank you for you attentiveness to detail and always being available. We will be spreading the word on the great homes you provide and the quality service. Terresa and JJ Williams.
“During 2014 Keith Hay Homes built a house on our property at the back of our existing house. The entire process went very smoothly without any major unexpected problems and the work was carried out in a professional and timely manner. The staff at Keith Hay Homes were always very helpful and considerate and quickly addressed any questions that we had. I would thoroughly recommend Keith Hay Homes to anyone considering building a new house.”
A huge thank you to Leigh Gibbs and his team at Keith Hay Homes, for providing us with a beautiful home made to a very high professional standard.
We chose Keith Hay Homes, as they were able to provide us with everything we wanted in a very short build time, and because we found all the staff very friendly and helpful.
Leigh did a fantastic job managing our build, he kept us very well informed throughout the complete building process from start to finish, with regular updates and photos, and any questions we had were answered almost immediately.
They were able to make the whole building process stress free for us, and the end result is an awesome high quality home that my mother loves.
I would have no hesitation in recommending Leigh Gibbs and the Keith Hay Home team for your build. I cannot thank them enough.
WOW! What a pleasure to inspect my new Keith Hay Home.
Perfectly presented with every detail considered and executed to the highest professional standard. All credit to Leigh who drew a willing team to deliver a flawless product I'm proud to own.
Leigh was generous with his support and patience and with nothing being a problem he extended his expertise to assist all those involved in the project, other than his team, receiving Leigh high praise for his organisational and technical abilities.
I would encourage anyone considering a new home to, in the first instance, contact Leigh and the team at Keith Hay Homes. I promise, you'll be sold! I'm glad I was.
Keith Hay Homes walked me through the whole process from design to execution with excellent communication and delivered a magnificent result. Every project has its speedbumps and Keith Hay Homes took a personal interest in solving these problems with me. From the builders right through to top management I found the service to be personal and effective. I am very pleased with the end result and would recommend the team at Keith Hay Homes Whangarei to anyone.
My house is now my home
I would like to take this opportunity to thank Keith Hay Homes Whangarei, for completing my First Choice FC95 house which now sits proudly on my section in Kawakawa, Northland.
I was included in every phase of the build and I was informed of progress and any issues which required my attention. Between us, we were able to get these sorted quickly and efficiently.
The quality of work for both the interior and exterior were beyond my expectations. I was very pleased with the quality and craftsmanship which showed in the final results. Crisp, clean lines with an eye for detail.
Again, thank you most sincerely for my house which now, has become, my HOME.
An exciting but stressful time...made so easy
What a joy to be involved with Leigh, Sarah and the team at Keith Hay Homes.
From the first visit to talk options, costs and design, to moving in, we were involved the whole way. If we couldn't get to the site each week to take photos of progress,Sarah sent pics to us, and we were made welcome when we arrived. Everyone was very approachable and friendly, and we always treated with respect, I appreciated the humour shared as it showed we were working together. I loved seeing the dates of progress of my build on the whiteboard so I knew when things were taking place. The expertise of the demolition crew and the drivers was amazing.
I was lucky enough to have Leigh standing with me as my home arrived, he understood my tears of relief and happiness.I asked for a change to my deck after the piles were down and Leigh was quick to check it was possible and the change was made.
Such an exciting but stressful time for me and my family was made so easy.
We have come up very happy with the finished product
I would like to say a big thanks to the team at KHH with special mention to yourself (Caroline), Len, Daryl, Rhett and Julie. Michelle is really appreciative and over the moon with the bottle of champagne and the gift cards for her birthday this was a very nice and unexpected surprise for the finish of this part of our project.
Both Len and Daryl have been great to deal with and we have come up very happy with the finished product and the assistance provided where necessary.
Again a big thanks to the team as this has been life changing for our little family.
Keith Hay Homes is an institution you can trust
Last year I was fortunate enough to contemplate embarking on the building of a new transportable home through Keith Hay Homes (KHH) Te Puke.
Our home was delivered to our location along the East Coast on the 12th July 2016 and I have to say that the whole process from when I first looked at your homes on the internet until when the house was finally delivered has been nothing but pleasure and absolute satisfaction in your product and the professionalism from your staff namely; Stead Mills, Steven Farrant and Heather Borland from Te Puke.
Steven and Steve have been a joy to deal with. Right from when I first made contact with Steven, he never gave up in staying in touch with me as I had a few matters that had to be dealt with through the Maori Land Court before we were given the legal authority to begin building.
I was impressed with KHH in allowing us to vary the standard model and upgrade it into an up market style of home. I was very happy at the way the house looked upon final completion. Stead kept in contact with me by email and phone right throughout the entire build. Even though I hardly saw the house throughout the whole time (I live in Auckland and my brother in Rotorua), he kept me updated with photographs and emails of each stage of the building process.
I was also blown away about how quickly it took to build. I only went unconditional the week before Christmas and it was finished by July which is pretty incredible.
Stead came down and stayed with us for 2 nights (in our dad's family home next door) when Willcox Transport delivered the house and he fitted in really well which made it so easy for all of us.
KHH have to come back for a couple of paint touch ups and no building project will ever be without any problems but I found your company ever so obliging to resolve any issues that had arisen.
Pictures say a thousand words, so your website is excellent with lots of photos, plans and designs. The homes are affordable with the option to upgrade to whatever the owner may wish to change, but it's the small things like arranging for us to meet with a Resene Colour Consultant which can turn any basic design into something special.
I think the decision for me to choose KHH was not really so much about the price - yes it is important but price is not everything, but it's about reputation and longevity and the fact that KHH has been around since 1938 speaks for itself. Keith Hay Homes is a New Zealand institution that you can trust and are reliable knowing that they are not going to go belly up tomorrow like many other building firms and franchises that are out there.
Please pass on my thanks to your Te Puke Branch. The Bay of Plenty is a growing area and I know they will do well.
And finally thank you to Keith Hay Homes for your professionalism and for giving us a beautiful home without all the anxiety and worry that happens when you take on a big project like this.
We would recommend their services to everyone
We chose a Keith Hay Homes First Choice 105 as our new holiday home in Duvuachelle, near Akaroa. With open plan living, three beds and two bathrooms the plan offered us the accommodation we needed for our family.
We were given the peace of mind of a very competitive fixed price, which covered the build, consenting and delivery. We were given the opportunity to have input into the design and finishes. Our new home was built in the yard in Hornby. We were made very welcome when we came to inspect progress on a regular basis.
Regular payments reflected the actual progress made on site. We took delivery in mid 2017. The site works work completed professionally, despite a challenging access. The overall quality of the workmanship was very good. All making good was completed prior to the final payment being required.
The price for the finished home was exactly what we had been quoted. Likewise the finishes, fittings etc. were all as per plan. The team at Keith Hay Homes worked with us every step of the way. All in all, great value for money.
We have now had the opportunity to add the hard and soft landscaping and are very proud of our new holiday home. We would recommend their services to everyone and are looking at repeating the exercise with other members of our family.
Just a quick note to say how impressed I have been with you all since we started the project. Too often people complain and don't say thank you, which is why I am sending you this letter by e-mail.
Lavel & Ross you have both gone the extra mile, especially when I started getting cold feet or angry with the councils.
Lavel, you have taken my humour well and answered all my questions even though sometimes it has been extra work for you to find out and get back to me.
Graeme, your weekly reports and phone calls have been very much appreciated.
The two guys building the first house are friendly and pleasant to talk to.
I am making sure everyone knows how excellent the team are at Drury.
Once again thanks folks. It has been and will be appreciated as we move ahead.
We would certainly look to use Keith Hay Homes Horotiu again...
From start to finish we have thoroughly enjoyed our association with the team at Keith Hay Horotiu who have been nothing but helpful, approachable and communicative throughout our building journey. We met with many different builders while exploring our options, but ultimately it was the friendly, personal approach of our initial interactions that sold it to us, as well as the realistic, honest advise (no false, sugar coated timelines) and flexibility of plans.
Despite us encountering many hurdles from the Council, Rhys continued to support and work with us to gain the outcome we wanted, and was never too busy to answer our questions or review the lengthy emails and reports. And from the moment the council consents were issued and the green light to build had been given, everything was accurately time-lined out - with the house arriving on the predicted day with no delays or surprises.
The weekly progress emails (including pictures) of our build on the yard prior to delivery were awesome, and the whole family looked forward to receiving these each Friday night. Once the house was delivered and on site, Robert and his team worked efficiently to ensure code of compliance was issued within the estimated 3 weeks. We now have a beautiful, new 4 bedroom home to enjoy and we are thoroughly happy with the product. Should we ever think about building in the future we would certainly look to use Keith Hay Homes Horotiu again.
Our sincerest thanks to Rhys, Robert and Claire for their hand in helping us create our dream family home.
The service has been awesome, and nothing was ever a problem...
Wow, our house has arrived and finally living in it. So exciting. Steve at KHH in Bulls was very helpful in the whole process, as we were able to take out a bedroom, make the lounge bigger and change the kitchen to suit us, without being a problem. We followed the whole building process from start to finish, being able to have a look whenever, photos being sent through from Steve, and following the house over, whilst being kept in the loop.
We have already had lots of visitors and everyone has loved everything about it, especially the open plan living.
We would recommend KHH to anyone, as the service has been awesome, and nothing was ever a problem.
On an extra note, Central House movers who did the delivery were very professional in moving our house, as there was no damage and the staff were wonderful.
We would like to thank everyone who has helped us achieve our dream of a new house.
Geoff & Linda Allen and girls
Keith Hay delivered a home that was better than we originally envisaged...
" Keith Hay Homes did two things which stand out for our family, firstly they exceeded our
expectations in customer service & secondly delivered a home that was better
than what we originally envisaged. Our brief was not an easy one & there
were delays with Council, as well as some unanticipated obstacles along the way,
but the end result was truly worth the wait, fantastic use of space, great
indoor outdoor flow & design flare. If we were to build again in the future,
we would only use Keith Hay Homes."
Proud of our new home
Making the choice to build our new home with Keith Hay presented us with a mostrewarding experience. We became a big part of the process, which turned out tobe hassle-free and thoroughly enjoyable. There were times when we must have been a pain in the neck, making last minute changes, and adding bits and piecesthat were not on the original plans, but problems were met with understanding and encouragement. So much so, that by the end of the journey we felt as though we were part of the Keith Hay family.
From the very first day when we entered the yard at Drury, it was a complete pleasure to work with Barry, Maria, and Robert. We were able to be involved every step of the way, we were always welcome at the building site, and we found their suggestions helpful and much appreciated. Barry promised to keep within our budget and he certainly delivered. Seeing our house arrive at four-thirty a.m. on a cool spring morning, was an awesome sight. We marvelled at the professionalism and skills of the men moving the house and securing it to the section. Everyone who has visited our new house have been most impressed and complimentary. We are very proud of her and are totally in love! She is learning to love us!
I have just built a minor dwelling in my back yard this year and I really enjoy and am happy about this dwelling. I was so lucky to choose Keith Hay Homes as my construction company.
Keith Hay Homes made my dream come true. They helped me to start my new life and their manager and builder always showed their sincerity to me and were so trustworthy and dependable. I really appreciate everything they did for me. Thank you so much!
Thanks to all the team at Keith Hay Homes for the successful delivery of our project of new classrooms and staffrooms.
This was an important project for St Cuthbert’s College and the team from Keith Hay worked through issues professionally and delivered a fantastic product that exceeded our expectations.
"Our brand new Keith Hay Home was delivered to Hororata on 30 July 2010, only a few kilometres from the epicentre of the Earthquake which struck on 4 September 2010. The Keith Hay Home survived without even a crack. After many subsequent aftershocks a minor crack developed in the Gibboard over one door, which Keith Hay Homes repaired free of charge. We are absolutely thrilled with the performance of Keith Hay Homes".
Mr & Mrs Montgomerie chose Keith Hay Homes to build their new coastal home.
"We had visited the showhome at Whangarei on numerous occasions and the design was exactly what we were wanting.
We found the service from all the Whangarei Branch staff absolutely spot on and have no hesitation in recommending their services to others".
Just a note to say most grateful thanks for all your help and consideration to make this purchase so easy and hassle free. Jody, your help with cottage removal and Council requirements helped greatly. Christine, many thanks for your able help and consideration for all the little details which are necessary when building a new house.
I will be happy to recommend the team to anyone who is thinking of building. It has been a happy and rewarding experience.
Whilst our beach house was being built at your Paraparaumu yard we have been dealing with Leanne on all aspects of the building process, from arranging permits to deciding on what wardrobe doors to choose, color schemes, right through to what type of lights to get.
She is very helpful and always went out of her way to make herself available for whatever we required.
She has made this building process for us an enjoyable experience and we wish to thank her very much.
Bupa are 100% satisfied with the product and we have received many favourable comments about it. The quality is of a very high standard. We want to congratulate you for making this process so easy, meeting our design expectations, fitting in with our specifications and changes required and the "can do" attitude of the team. I am amazed at the "stress free" experience it has been for us.
We commend your team, especially Euan, Leanne and Maurice in Te Puke and the contractors on site.
We would like to thank you for the great service when we purchased our Keith Hay showhome from Paraparaumu.
Once we made the decision that we wanted the house we were very impressed how quickly our house was relocated on our site in Bulls.
The house move went well and within four weeks of seeing the house in your yard we were moving into our new home.
The follow up service after the move was excellent and we have no complaints about the house. We are enjoying being very warm this cold winter.
Once again thanks for making things so easy.
The purpose of this letter is to highlight to you the outstanding service that I received from two of your staff. As a result of this service I have unreservedly recommended your company to friends and family, which I believe has resulted in three approaches to other Keith Hay Homes offices in the North Island.
I would like to take the time to tell you what a pleasure it was dealing with the Staff in Whangarei when I bought my new home, I found you all to be absolutely wonderful.
I am very happy with my house and get fantastic comments from my friends and visitors, they are always suprised how nice my Keith Hay Home is and they particularly like my bathroom.
I would not hesitate to recommend Keith Hay Homes to any potential buyer and I wish Melanie and the staff well.